OPERATIONS MANAGEMENT SKILLS
QHT1 Task 2SUBDOMAIN 304.2 – OPERATIONS MANAGEMENT SKILLS
Competency 304.2.1: Graphical Charts – The graduate understands the types and uses of graphical charts in operations management.
Objective 304.2.1-10: Create an affinity diagram.
A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these
problems in the boot division are costing the company.
Create an affinity diagram with at least 6 types of cost centers to show where the boot division is costing the company money. Your diagram should include:
The problem statement.
At least 6 types of cost centers that are being affected by the boot division.
Note: When using sources to support ideas and elements in a paper or project, the submission MUST include APA formatted in-text citations with a corresponding
reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text
of the paper or project.
Note: No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from sources, even if cited correctly. For tips on using APA
style, please refer to the APA Handout web link included in the General Instructions section.