Explain the significance of the service encounter

Reflective Essay Assignment
Choose a real-life service organization that you are familiar with. You need to inform your lecturer of your choice. Prepare a flowchart of the back-stage as well as the front-stage operations of this business. Using this flowchart, explain the significance of the service encounter, and its managerial implications.

Should be in Australian Context

1200 words

7 references.

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